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EDARJEE POLICIES

At EDarjee, we are dedicated to providing a seamless and satisfying shopping experience for our valued customers. To ensure clarity and transparency in our services, we have outlined the following policies regarding order delivery, payment, and post-delivery support. Please read through this policy to understand our procedures and your rights as a customer. Should you have any questions or need further assistance, feel free to contact us at - +91 8884191842

Website Terms of Use

This website is operated by EDarjee (Online Tailor). Throughout the site, the terms "we", "us" and "our" refer to EDarjee.

EDarjee offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or availing services from us, you engage in our “Service” and agree to be bound by the terms and conditions.
These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

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1. Customer Service Policy

At Edarjee, we believe in delivering prompt and respectful service to all our clients. Our policies include:

All queries will be responded to within 24 business hours.
Customer support is available via WhatsApp, phone call, chat support and email from 10 AM to 7 PM IST.
Complaints will be acknowledged within 12 hours and resolved within 3 working days.
Our team is trained to maintain polite, professional, and friendly interactions.

2. Order & Delivery Policy

Orders are delivered within 5-7 Under Standard Orders , 24H-48H-72H Under Express Orders and 8-10 days Under Luxe Orders after pickup day. Under these timelines the pickup date is not counted. The delivery countdown begins once the pickup team collects your items.
Customers will receive updates on their order status via the email address provided during the order process.
Pickup and delivery are facilitated through verified partners. Customers will be notified with executive details.in prior.
If the customer is unavailable during delivery, a second attempt will be made. Charges may apply for additional attempts.
In case of unavoidable delays, customers will be informed in advance.

3. Payment Policy

Customers are not required to make any payments before the order is delivered. Payment will be collected upon delivery.
Accepted payment methods: UPI, Net Banking, Debit/Credit Cards, Edarjee Wallet.
Before receiving your parcel from our delivery partner, you must complete the payment. The delivery partner will fill out the delivery form and ask the customer to sign it.
In case of failed payments, a reattempt must be made within 24 hours.

4. Fitting & Alteration Policy

Customers can request free corrections and alterations within 3 days of receiving their order.
Requests made after 4 days will incur charges.
Refunds may be requested under the following conditions:
- Damage to fabric or quality issues with the tailored clothing.
- Requests must be made within 2 days of receiving the order.

Return Process:

Contact our customer support team to request a return authorization.
Pack the item securely and include all original packaging.
Ship the item to the address provided by our customer support team.

Refund Method:

Refunds will be processed via the original payment method.
Refunds typically take 3-4 business days to process.

Exceptions:

Customized or personalized items are not eligible for refunds.
Items returned without a valid reason or outside the specified timeframe will not be accepted.
Once the design of the outfit has been approved during the consultation process, no refunds will be issued if the customer later expresses dissatisfaction with the design. Customers are welcome to request design adjustments, but refunds will not be provided.

5. Cancellation & Refund Policy

Orders can be cancelled within 12 hours of placement for a full refund.
After 12 hours, cancellation is not allowed as the process starts.
If the customer cancels the order once the executive has reached their location, they will be liable to pay the cancellation charge of 199/-
Refunds are applicable only in the following cases:
- Fabric damage by Edarjee before stitching.
- Wrong product delivered
Refunds will be processed within 7-10 working days to the original payment method.
Express delivery charges, Measurement charges, Designer consultations charges are non-refundable.

6. Data & Privacy Policy

We collect data like measurements, addresses, contact info only to process orders.
All customer data is stored securely and is not shared with third parties.
Customer photos or designs are only shared online with explicit permission.
Data is retained for a period of 6 months and then securely deleted.
We may request photo/video content from clients for marketing—only used with consent.
Client feedback may be used for promotional purposes, with proper credits.

7. Fabric Handling Policy

Edarjee is not responsible for fabric quality or issues in customer-supplied material.
We ensure utmost care in handling fabrics; however, if any damage occurs due to our team, we will compensate or offer a free service.
Extra fabric (if any) will be returned with the final outfit, unless advised otherwise.
Customers are advised to pre-wash fabrics prone to shrinkage.

8. Safety and Conduct Policy

1. Mutual Respect and Safety
All interactions between staff and customers must be respectful and professional. Harassment or misconduct will not be tolerated.
2. Employee Safety Measures
Our team is trained to carry out pickups and deliveries respectfully and safely. Any form of abuse towards them will be escalated.
3. Customer Safety Measures
Employees are expected to uphold courteous behavior with customers. Any misconduct will be investigated and addressed promptly.
4. Reporting Misconduct
To report inappropriate conduct by any staff or raise safety concerns, contact us at +91 8884191842 or edofficial@edarjee.in.

9. Fraud Prevention

1. Non-Liability for Fraud:
We are not responsible for any fraudulent communication or websites impersonating Edarjee.
2. Reporting Suspicious Activity:
Report fake messages, calls, or payment requests to edofficial@edarjee.in or call us at +91 8884191842.
Customer Responsibilities:
Always verify communication and payments with our official channels.
Stay informed via our website and social media for authentic updates.

10. Offers & Discounts Policy

1. Offer Validity:
Each discount or promotion is valid only during the period mentioned in the promotion.
2. Promotion Details:
All promotions will clearly state applicable conditions, products, and eligibility criteria.
3. Combination of Offers:
Multiple offers cannot be combined unless stated.
4. Exclusions:
Some categories or items may be excluded from discounts. These will be mentioned in offer details.
5. Abuse of Offers:
Misuse of offers via fake accounts or manipulation may lead to cancellation or account ban.
6. Changes to Offers:
We reserve the right to revise or cancel promotions due to unforeseen issues. Affected customers will be notified.
Contact Us for Offers:
Reach out at +91 8884191842 for offer clarifications.

11. Customer Support Policy

Contact Methods:

Phone support: 9 AM to 9 PM
Email: edofficial@edarjee.in
Website live chat support
Issue Resolution:
Provide full order details for quicker resolution.
We aim to acknowledge and resolve all issues within 3 business days.
Feedback: Your feedback helps us improve. Please use our feedback form or support channels to share your experience.

12. Measurement Responsibility Policy

At Edarjee, we aim to provide perfectly tailored garments based on the measurements provided. To ensure a smooth and satisfying experience, we request customers to understand and agree to the following:

1. Accuracy of Self-Measurements:

Customers submitting their own measurements (via form, call, or online) are responsible for ensuring accuracy.
Fitting issues arising from incorrect self-provided measurements will not be eligible for free alterations or refunds.

2. Assistance for Measurements:

We offer virtual assistance through calls or video tutorials to help you measure accurately.
If you're unsure, you can request a physical measurement session (where available) or send a well-fitting garment as a reference.

3. Inaccuracies Due to Fabric Type:

Some fabrics behave differently (shrink/stretch). Please inform us if your fabric has been pre-washed or has stretch tendencies so we can adjust accordingly.

4. Fit Guarantee (With Edarjee Measurements):

If measurements are taken by our team or if you've opted for standard sizing recommendations, we ensure a fit guarantee and will offer one-time free alterations if needed.

5. Measurement Changes Post-Order:

If you wish to update your measurements after the order is placed but before stitching has begun, please inform us immediately.
Changes requested after stitching has started may incur charges.